FAQS
Frequently Asked Questions
Welcome to Titilio Life Labs. Below you will find answers to common questions about our products, orders, shipping, returns, subscriptions, affiliate program, and brand policies.
WHAT IS TITILIO LIFE LABS?
Titilio Life Labs is a premium wellness, beauty, and performance brand built around daily routine, consistency, and better living.
Our philosophy is simple: wellness should fit into real life. We create products designed to support daily systems such as digestion, hydration, recovery, beauty, energy, calm, and performance.
WHERE DOES TITILIO.COM SHIP?
Titilio.com currently sells and ships only within the United States of America.
At this time, we do not sell or ship to other countries.
DO YOU SHIP INTERNATIONALLY?
No. Titilio.com currently ships only within the United States.
Orders placed for delivery outside the United States may be canceled or disqualified from fulfillment.
HOW LONG DOES SHIPPING TAKE?
Shipping times may vary depending on product availability, fulfillment processing, carrier delays, holidays, weather, and delivery location.
After your order is processed, you will receive tracking information when available.
Please review our Shipping Policy for more details.
HOW CAN I TRACK MY ORDER?
Once your order ships, you should receive a tracking number by email or SMS if tracking is available.
Please allow time for the carrier to update tracking information after the label is created.
WHAT SHOULD I DO IF MY ORDER IS DELAYED?
If your order is delayed, please check your tracking information first.
Carrier delays can happen due to weather, holidays, high shipping volume, address issues, or other circumstances outside our control.
If you still need help, please contact our support team through the contact information listed on Titilio.com.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed as quickly as possible.
If you need to change or cancel an order, contact us immediately. We cannot guarantee changes or cancellations once an order has been processed, fulfilled, or shipped.
WHAT IS YOUR RETURN OR REFUND POLICY?
Refunds and returns are handled according to our Refund Policy.
Some products may not be eligible for return once opened, used, damaged, or outside the allowed return window.
Please review our Refund Policy before placing an order.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
If your product arrives damaged, please contact us as soon as possible with your order number and clear photos of the product, packaging, and shipping label.
We will review the issue and help according to our policies.
DO YOU OFFER SUBSCRIPTIONS?
Some products may be available with subscription or recurring purchase options when offered on Titilio.com.
Subscription terms, renewal rules, cancellation options, and billing details are handled according to the subscription terms displayed at checkout and our Subscription Policy when applicable.
CAN I CANCEL MY SUBSCRIPTION?
If you have an active subscription, you may cancel according to the subscription terms provided at checkout or inside your customer account.
Please review our Subscription Policy for full details.
ARE TITILIO LIFE LABS PRODUCTS MEDICAL PRODUCTS?
No.
Titilio Life Labs products are intended for general wellness and lifestyle support only.
They are not intended to diagnose, treat, cure, or prevent any disease.
ARE YOUR PRODUCTS FDA-APPROVED?
Dietary supplements are not approved by the FDA in the same way prescription drugs are approved.
Titilio Life Labs does not claim that its supplements are FDA-approved to diagnose, treat, cure, or prevent any disease.
Always read product labels, ingredient information, warnings, and usage directions before use.
SHOULD I TALK TO A DOCTOR BEFORE USING SUPPLEMENTS?
Yes, especially if you are pregnant, nursing, taking medication, have a medical condition, are under medical supervision, or have questions about whether a product is right for you.
Our website content is not medical advice.
DO RESULTS VARY?
Yes.
Individual experiences may vary based on lifestyle, consistency, diet, health status, product use, age, routine, and many other factors.
We do not guarantee specific results.
CAN I TAKE MULTIPLE TITILIO LIFE LABS PRODUCTS TOGETHER?
Some products may fit together inside a daily routine, but every person is different.
Always review each product label and consult a qualified healthcare professional if you have questions about combining supplements or using products with medication.
WHERE CAN I FIND INGREDIENT INFORMATION?
Ingredient information is listed on each product page when available.
Please review the product label, Supplement Facts, directions, warnings, and allergen information before purchasing or using any product.
DO YOU OFFER DISCOUNT CODES?
Titilio.com may offer discount codes, promotions, affiliate codes, or limited-time offers.
Discounts may be subject to restrictions, expiration dates, product exclusions, or other terms.
Only approved discount codes from Titilio.com or approved partners are valid.
WHY IS MY DISCOUNT CODE NOT WORKING?
A discount code may not work if it is expired, entered incorrectly, not valid for the selected product, already used, limited to specific customers, or not combinable with another promotion.
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes.
Titilio.com offers an affiliate program through Shopify Collabs for approved creators, influencers, marketers, and partners.
Approved affiliates may earn commissions on eligible sales generated through their affiliate link or coupon code.
Please review our Shopify Collabs page and Affiliate Terms & Conditions for details.
HOW MUCH CAN AFFILIATES EARN?
Approved affiliates may earn 20% commission on eligible sales.
Affiliates may also qualify for additional bonuses, including approved first-time customer bonuses and Tier 2 Partner Referral Bonuses, according to our Affiliate Terms & Conditions.
WHEN ARE AFFILIATES PAID?
Affiliate commissions are reviewed and paid after a 45-day holding period.
This period helps protect the program from refunds, returns, cancellations, chargebacks, fraud, and non-compliant promotion.
HOW ARE AFFILIATES PAID?
Affiliate payouts are made through Wise Business Account when available.
Affiliates are responsible for providing accurate payment information and any required tax or identity details.
CAN AFFILIATES USE PAID ADS?
Affiliates must follow our Affiliate Terms & Conditions and Affiliate Compliance Policy before running any paid ads.
Unauthorized paid ads, trademark bidding, fake claims, misleading advertorials, celebrity impersonation, AI deepfakes, fake reviews, spam, and deceptive marketing are strictly prohibited.
CAN AFFILIATES USE CELEBRITIES OR PUBLIC FIGURES IN ADS?
No.
Affiliates may not use the name, image, likeness, voice, identity, or reputation of any celebrity, influencer, doctor, public figure, athlete, TV personality, or well-known person without documented written permission and approval from Titilio.com.
Fake endorsements, AI deepfakes, voice cloning, fake interviews, and manipulated media are prohibited.
CAN AFFILIATES MAKE HEALTH CLAIMS?
Affiliates may not claim that Titilio Life Labs products diagnose, treat, cure, prevent, reverse, or eliminate any disease, medical condition, or clinical problem.
All promotions must be truthful, compliant, and aligned with our brand guidelines.
HOW DOES TITILIO.COM USE CUSTOMER INFORMATION?
We use customer information to process orders, ship products, provide support, improve our website, send allowed communications, prevent fraud, measure marketing, and operate our business.
Please review our Privacy Policy for full details.
DO YOU SELL PERSONAL INFORMATION?
We do not sell personal information for money.
However, some privacy laws may define certain advertising, analytics, cookies, pixels, retargeting, or affiliate tracking activities as “sale,” “sharing,” or “targeted advertising.”
Please review our Privacy Policy and Do Not Sell or Share My Personal Information page for more information.
HOW CAN I CONTACT TITILIO.COM?
You can contact us through the contact information listed on Titilio.com.
For privacy-related requests, please contact:
privacy@titilio.com
For general support, please use the customer support contact method listed on our website.
IMPORTANT NOTE
Titilio Life Labs products and website content are intended for general wellness and lifestyle support only.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual experiences may vary.
Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, nursing, taking medication, have a medical condition, or have questions about whether a product is right for you.
Titilio Life Labs
Where Science Meets Performance.
To Your Health, Peace and Lasting Success.
